Visas: Proof of Identity:Written question - 137674

Q
Asked by Afzal Khan
(Manchester, Gorton)
Asked on: 24 April 2018
Home Office
Visas: Proof of Identity
Commons
To ask the Secretary of State for the Home Department, pursuant to the Answer of 5 March 2018 to Question 129979, how much her Department paid in reimbursement for costs relating to lost documents in 2017.
A
Answered by: Caroline Nokes
Answered on: 30 August 2018

For immigration applications, data on the number of times reimbursement of costs for lost documents have been paid and the total amount paid as reimbursement for lost documents, in the years requested, are not held centrally or published by the Home Office.

However, should a customer wish to seek reimbursement for the costs of replacing a lost document, they are advised to contact UKVI and they will be dealt with on a case by case basis in accordance with the complaints procedure:

https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure

Grouped Questions: 137673

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