Parliamentary Tours:Written question - 135434

Q
(Southend West)
[N]
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Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 13 April 2018
House of Commons Commission
Parliamentary Tours
Commons
To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what qualifications will be required of the staff responsible for training tour guides under the new Visitor Service Academy programme scheduled to commence in October 2018.
A
Answered by: Tom Brake
Answered on: 18 April 2018

The Academy will be an internal accreditation developing the skills and expertise of the Visitor Engagement Assistants delivering tours from October. It will be a specialist and formally structured programme, and the trainers used will be both internal and external. There will be no mandatory qualifications formally required of the staff responsible for delivering training. They will be appointed based upon their ability to demonstrate the necessary skills and expertise required. The model has been benchmarked against a number of external organisations and its approach to training is in line with that provided at comparable organisations.

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