Holding answer received on 21 March 2018
Private providers performance is closely monitored by the Ministry of Justice and we will not hesitate to act where standards fall short.
Department’s contracts typically contain termination provisions where a provider’s performance falls below a minimum acceptable level. The minimum acceptable level for a contract is typically set at far greater than 50%, therefore should the provider not achieve the majority of their contractual targets then the Department can terminate the contract.
The basis of the assessment that Amey has achieved the majority of their contractual targets is because their contract contains a termination provision where if their performance falls below a minimum acceptable level the department would terminate the contract.