Railways: Compensation:Written question - 132871

(Bolton North East)
Asked on: 15 March 2018
Department for Transport
Railways: Compensation
To ask the Secretary of State for Transport, if his Department will work with (a) Northern and (b) other rail operators to simplify delay repay schemes for passengers using multimodal transport tickets.
Answered by: Joseph Johnson
Answered on: 23 March 2018

The Government introduced the Delay Repay scheme whereby rail passengers are entitled to compensation if a delay to their train journey means that they are late in reaching their destination by 30 minutes or more. This applies to all ticket types.

The practical arrangements for implementing this policy, including in relation to multi-modal products, are a matter for the train operating companies.

Delay Repay should be paid on the rail element of multi-modal tickets.

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