Higher Education: Strikes:Written question - 126874

(Stalybridge and Hyde)
Asked on: 06 February 2018
Department for Education
Higher Education: Strikes
To ask the Secretary of State for Education, what consideration he has given to refund tuition fees to students whose lectures are cancelled as a result of strike action by lecturers.
Answered by: Mr Sam Gyimah
Answered on: 14 February 2018

Higher education (HE) providers are autonomous institutions. Responsibility for handling student complaints, in the first instance, is a matter for the relevant HE provider.

In addition, HE providers have responsibilities under consumer law, and the obligation for meeting these lies with the individual HE providers. The Competition and Markets Authority has produced guidance for providers on how they can meet their responsibilities under consumer law. This includes ensuring students are provided with clear and transparent terms and conditions and providers have accessible, clear and fair complaints procedures.

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