Visas: Proof of Identity:Written question - 123852

Q
Asked by Paul Girvan
(South Antrim)
Asked on: 19 January 2018
Home Office
Visas: Proof of Identity
Commons
To ask the Secretary of State for the Home Department, what penalties her Department is liable for in respect of the loss of people's identification documents relating to visa applications.
A
Answered by: Caroline Nokes
Answered on: 24 January 2018

Should a customer wish to seek reimbursement for the costs of replacing a lost document, they are advised to contact UKVI and they will be dealt with on a case by case basis in accordance with the complaints procedure:
https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure

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