Children: Day Care:Written question - 123497

Asked by Rushanara Ali
(Bethnal Green and Bow)
Asked on: 17 January 2018
HM Treasury
Children: Day Care
To ask Mr Chancellor of the Exchequer, how much compensation to date the Government has paid out as a result of problems with the new childcare website.
Answered by: Elizabeth Truss
Answered on: 29 January 2018

I refer the Honourable Member to the answer I gave on 22 December 2017 to the Honourable Member for Tottenham (PQ119871).

To date, HMRC have received 3,496 complaints from parents who have experienced technical issues with the childcare service.

HMRC have paid £966,666 to parents in lieu of any Tax-Free Childcare payments and £38,949 in redress to parents which recompense parents for inconvenience and expenses such as telephone calls to the helpline.

Grouped Questions: 123498 | 123500

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