Personal Independence Payment: Complaints:Written question - 107036

Q
(Aberavon)
Asked on: 10 October 2017
Department for Work and Pensions
Personal Independence Payment: Complaints
Commons
To ask the Secretary of State for Work and Pensions, how many complaints were upheld in relation to the personal independence payment assessment process in (a) the UK, (b) Wales and (c) Aberavon in each of the last two years.
A
Answered by: Penny Mordaunt
Answered on: 18 October 2017

The number of complaints upheld in relation to the PIP assessment process in the last is as follows:

Operational Year 15/16 (April 15 to March 2016)

a) In the UK, 133 complaints were closed in relation to the PIP assessment process, of which 67 were upheld

b) In Wales, 4 complaints were closed in relation to the PIP assessment process, of which 2 were upheld

c) The DWP complaints system does not collect information at this level of detail

Operational Year 16/17 (April 2016 to March 2017)

a) In the UK, 1345 complaints were closed in relation to the PIP assessment process, of which 545 were upheld

b) In Wales, 506 complaints were closed in relation to the PIP assessment process, of which 206 were upheld

c) The DWP complaints system does not collect information at this level of detail

Data provided for complaints closed and upheld within the 2015/216 and 2016/2017 operational years.

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