This response relates to the experience of nurseries and other regulated childcare providers who have sought to sign up to receive Tax-Free Childcare payments. As of 9 October, over 50,000 childcare providers (49% of all regulated providers) had successfully signed-up for Tax-Free Childcare.
Childcare providers sign-up with the childcare service to receive Tax-Free Childcare payments. The majority of childcare providers have been able to sign-up with no issues, and since launch, 84% of childcare providers have reported that they were “very satisfied” or “satisfied” with the childcare provider sign up process.
A small number of parents and providers have experienced technical difficulties using this service. There are currently 160 providers with an issue, 0.3% of the total that have signed up to date. We are working to fix these as soon as possible and in many cases can do so in a matter of days.