Telephone Services: Speech and Language Disorders:Written question - 53944

Asked by Peter Aldous
Asked on: 21 November 2016
Department for Culture, Media and Sport
Telephone Services: Speech and Language Disorders
To ask the Secretary of State for Culture, Media and Sport, with reference to the finding of the website on voice recognition systems and duties on companies to make reasonable adjustments, published on 25 September 2012, what statutory requirements there are for companies that use computer answering systems to ensure that those with stammering and other communication needs are able to speak to a real person.
Answered by: Matt Hancock
Answered on: 30 November 2016

The use of an automated answering service is a commercial decision. However many companies offer alternative methods of contact to assist callers who encounter difficulties when using an automated answering service.

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