Concentrix:Written question - 53118

(Brighton, Pavilion)
Asked on: 15 November 2016
HM Treasury
To ask Mr Chancellor of the Exchequer, with reference to Written Statement of 15 November 2016, HCWS251, Update on HM Revenue and Customs' contract with Concentrix, what the costs have been to HM Revenue and Customs of taking over cases from Concentrix prior to the early close of the contract.
Answered by: Jane Ellison
Answered on: 23 November 2016

The cost to HM Revenue and Customs (HMRC), in terms of the existing HMRC staff who have worked cases returned from Concentrix from 12 September to 14 November 2016, is c. £3.7 million. HMRC has absorbed these costs within its existing funding envelope.

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