Employment: Telephone Services:Written question - 40084

Q
Asked by Tulip Siddiq
(Hampstead and Kilburn)
[N]
Close

Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 08 June 2016
Department for Business, Innovation and Skills
Employment: Telephone Services
Commons
To ask the Secretary of State for Business, Innovation and Skills, with reference to the Answers of 25 May 2016 and 31 March 2016 to Questions 37757 and 31997, if he will publish data on referrals made by the Pay and Work Rights Helpline in 2014-15.
A
Answered by: Nick Boles
Answered on: 14 June 2016
Holding answer received on 13 June 2016

The table below shows the number of referrals (complaints) from the Pay and Work Rights Helpline (PWRH) to relevant enforcement authorities for the 2014/15 financial year.

Table 1: Referrals from the PWRH to each enforcement agencies, 2014/15

2014/15

HMRC

3,510

EAS

800

HSE

260

DEFRA

90

GLA

50

Notes

1. Numbers are rounded to the nearest 10.

2. Calls can be referred to more than one agency so the sum does not amount to the total number of calls referred for the period.

3. Calls referred to agencies include complaints, complex queries and calls where intelligence was passed to other agencies.

4. Figures include referrals via all PWRH communication channels, including telephone calls, post and online complaints.

5. These figures are based on final data submitted by BSS on closure at the end of March 2015. They may not reconcile with provisional data provided while the old helpline was operational.

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