Employment: Telephone Services:Written question - 31997

Q
Asked by Tulip Siddiq
(Hampstead and Kilburn)
[N]
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Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 21 March 2016
Department for Business, Innovation and Skills
Employment: Telephone Services
Commons
To ask the Secretary of State for Business, Innovation and Skills, with reference to the Freedom of Information Request release of 1 October 2014, reference BIS/FOI/2014/20352, what the data on referrals is for each financial year between 2009-10 and 2015-16.
A
Answered by: Nick Boles
Answered on: 31 March 2016
Holding answer received on 24 March 2016

The Pay and Work Rights Helpline (PWRH) was replaced by the Acas helpline from 1st April 2015, meaning that the same data referred to in the FOI referenced above is not available for 2015/16. The table below shows the data on referrals from the PWRH to relevant enforcement authorities for the 2009/10 financial year.

2009/10*

HMRC

3000

EAS

820

HSE

290

DEFRA

440

GLA

100

*The Pay and Work Rights Helpline opened in May 2009

Notes

1. Numbers are rounded to the nearest 10

2. Calls can be referred to more than one agency so the sum does not amount to the total number of calls referred for the period

3. Calls referred to agencies includes complaints, complex queries and calls where intelligence was passed to other agencies

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