ACAS:Written question - 30831

Q
Asked by Tulip Siddiq
(Hampstead and Kilburn)
Asked on: 11 March 2016
Department for Business, Innovation and Skills
ACAS
Commons
To ask the Secretary of State for Business, Innovation and Skills, how many enquires Acas received from (a) employees and (b) employers (i) from each employment sector and (ii) relating to each topic on its database in each year since 2009-10.
A
Answered by: Nick Boles
Answered on: 18 March 2016

The number of enquiries received by the Acas Helpline for each year since 09/10, broken down by (a) employee and (b) employer calls, is as follows:

Year

Employee (including 3rd party on behalf of employees, Apprentices, Agency Workers and Interns)

Employer (including 3rd Parties on behalf of Employer and Managers)

2009-10

530,039

199,173

2010-11

522,004

183,566

2011-12

530,226

167,640

2012-13

607,396

176,422

2013-14

536,620

143,946

2014-15

573,211

148,326

2015-16*(*1 April 2015 to 29 February 2016)

552,418

131,873

(i) Acas does not routinely collect employment sector / industry data from Acas Helpline callers. Acas does however conduct periodic random surveys of callers and information by employment sector / industry can be found in table 2.6 of the latest published research report at: http://www.acas.org.uk/media/pdf/4/h/0215-Acas-Helpline-evaluation.pdf

(ii) The number of enquiries received by the Acas Helpline from employees and employers relating to specific call topics for each year since 09/10, can be found in the attached table.

ACAS enquiries by call topics (Excel SpreadSheet, 48.5 KB)

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