The Home Department currently holds two contracts with Teleperformance Ltd.
The Next Generation Outsourced Visa Services contract, which has a total value of £33.3 million exc. VAT per annum for a maximum of 9 years and a minimum of 5 years. This contract is for the provision of services (to supplement the Home Department’s own in-house resources and services) for the support and delivery of the Home Department’s visa application services in 79 countries across Africa and Europe.
The Contact Centre Services contract for Her Majesty’s Passport Office, which has a total value of £10 million exc. VAT per annum for a maximum of 5 years and a minimum of 3 years. This contract is for the provision of contact centre services for phone and e-mail contacts from UK and International passport customers.