Home Office: Teleperformance:Written question - 4615

Q
Asked by Keith Vaz
(Leicester East)
Asked on: 29 June 2015
Home Office
Home Office: Teleperformance
Commons
To ask the Secretary of State for the Home Department, what the total value is of contracts currently held with her Department by Teleperformance Ltd; and what each such contract relates to.
A
Answered by: Karen Bradley
Answered on: 09 July 2015

The Home Department currently holds two contracts with Teleperformance Ltd.

The Next Generation Outsourced Visa Services contract, which has a total value of £33.3 million exc. VAT per annum for a maximum of 9 years and a minimum of 5 years. This contract is for the provision of services (to supplement the Home Department’s own in-house resources and services) for the support and delivery of the Home Department’s visa application services in 79 countries across Africa and Europe.

The Contact Centre Services contract for Her Majesty’s Passport Office, which has a total value of £10 million exc. VAT per annum for a maximum of 5 years and a minimum of 3 years. This contract is for the provision of contact centre services for phone and e-mail contacts from UK and International passport customers.

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