Social Security Benefits:Written question - 224065

Asked by Stephen Timms
(East Ham)

Named Day

'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 10 February 2015
Department for Work and Pensions
Social Security Benefits
To ask the Secretary of State for Work and Pensions, what proposals his Department has to measure the time between a benefit claim being made and the claimant receiving their first payment.
Answered by: Esther McVey
Answered on: 23 February 2015

The Department currently uses a suite of measures to track and manage the timeliness of processing for the range of benefits it administers. These measures are supported by business information systems and used to help manage and improve performance. Going forward, the Department plans to retain these measurements for working age benefits and is developing a processing time measure for Universal Credit along similar lines.

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