Press Notice 18, Session 2006-07

12 March 2007

PASC to question DWP and DCS bosses on complaints

PASC - the Public Administration Select Committee - is continuing its work on Public Services: Putting People First this Thursday when it will question Leigh Lewis, Permanent Secretary of DWP and Terry Moran, Chief Executive of the Disability Carers Service,  on complaint handling.

The committee is looking at whether government departments and organisations use complaints effectively, as a way of identifying problems and improving their services. Last year 35% of the complaints the Ombudsman accepted for investigation were about DWP and of those investigated, she upheld 60%. In April this year, DWP will be extending the use of the Independent Complaints examiner from reviewing complaints about the CSA to reviewing complaints about all of its businesses. DCS provides a service for around 5.5 million people but only 72 complaints were accepted by the Ombudsman last year concerning their services.

The evidence session will take place at 10.15am on Thursday 15 March in the Grimond Room, Portcullis House.

For more information about the work of the Committee, visit our website at  


The Committee was nominated on 13 July 2005. Its terms of reference are to examine the reports of the Parliamentary and Health Service Ombudsmen, and to consider matters relating to the quality and standards of administration provided by Civil Service departments, and other matters relating to the Civil Service. The Membership of the Committee is as follows:

Tony Wright (Chairman) (Lab) (Cannock Chase), Mr David Burrowes (Con) (Enfield, Southgate), Paul Flynn (Lab) (Newport West), David Heyes (Lab) (Ashton under Lyne), Kelvin Hopkins (Lab) (Luton North), Mr Ian Liddell-Grainger (Con) (Bridgewater), Julie Morgan (Lab) (Cardiff North), Mr Gordon Prentice (Lab) (Pendle), Paul Rowen (Lib Dem) (Rochdale), Charles Walker (Con) (Broxbourne), Jenny Willott (Lib Dem) (Cardiff Central)

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