A STATEMENT FROM EDWARD LEIGH MP
CHAIRMAN OF THE COMMITTEE OF PUBLIC ACCOUNTS
National Audit Office report: Government on the internet: Progress in delivering information and services online
Getting good quality public information and services online has been a great promise by government. But it is a promise yet to be fulfilled. It is disappointing that there has been so little improvement in the quality of government websites since 2002. Departments have poor information on costs, websites are still hard to navigate and citizens have to wade through masses of irrelevant information to find what they need.
While initiatives such as Directgov and Businesslink are now seeking to create a more streamlined approach to the government’s delivery of services via the web, in the five years since we last reported we have seen a huge and uncoordinated growth in government websites.
When our committee last reported on government on the web we recommended that, in order for departments to increase the number of customers using their websites, they would need to have excellent information on who is using their online services and why. There has been a significant lack of progress in this area.
Notes for Editors
Requests for further comment from Edward Leigh should be made via Alex Paterson, Select Committee Media Officer, on 020 7219 1589 or 07917 488 488.