Uber, Deliveroo, Hermes, Amazon employment practices: new evidence published

24 February 2017

The Work and Pensions Committee has published Uber, Hermes, Deliveroo and Amazon’s follow up evidence, after they were questioned in Parliament on Wednesday 22 February 2017 and asked for a series of further information.  Hermes has yet to provide a copy of the tax "clean bill of health" document from HMRC in 2011 that was discussed in evidence.

Deliveroo: contract termination evidence challenged

The Committee has also received evidence this morning  disputing Deliveroo Managing Director Dan Warne’s claim on Wednesday that "We don't mandate that [riders] show up to shifts … nobody is penalised for not turning up", with two emails from Deliveroo to drivers (PDF PDF 174 KB) terminating their contracts for not working a scheduled shift.  

Key points

  • Hermes says that the evidence the Committee heard last week from drivers about their loading times was untrue, but the driver’s testimony has been backed up by evidence from others, saying the same thing
  • Similarly, a number of drivers back up evidence the Committee heard about the driver substitution system –one of the features the companies have put forward as evidence of the "flexibility" their model offers -  not working well in practice, with companies refusing regular drivers’ suggested substitutes when, for example, they want to take a holiday but don’t want to lose access to work
  • Uber announced  a series of changes just before coming in to give evidence – specifically, introducing the driver appeal panel – and Deliveroo were keen to assure the Committee when they gave evidence on Wednesday that they were making "necessary"  changes to their  contracts "in the next few days"  (removing the clause that says riders can’t dispute their self-employed status - see attached extract from Deliveroo contract)

Next evidence session

The next session of the inquiry considers some of the tax and pension savings implications of these companies’ employment practices.


Wednesday 1 March 2017, Thatcher Room, Portcullis House

At 9.30am

  • Chris Curry, Director, Pensions Policy Institute
  • David Fairs, Immediate Past Chairman, Association of Consulting Actuaries
  • Yvonne Braun, Director of Long-term Savings Policy, Association of British Insurers

Further information

Image: iStockphoto

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