In April, TSB informed customers that during a planned upgrade to its systems between 4pm on Friday 20 April and 6pm on Sunday 22 April, services such as online banking may not be available.
On the evening of Sunday 22, there were widespread reports of the non-availability of internet and mobile banking, after the scheduled downtime came to an end.
On Wednesday 25 April, TSB hired IBM to help deal with its IT problems. IBM then produced the attached document for presentation to the TSB Board on Sunday 29 April, which Andrew Bailey, chief executive of the Financial Conduct Authority (FCA), called a “first cut of the issues.”
The Treasury Committee has today published the report by IBM on the IT problems at TSB.
TSB, in agreement with IBM, have asked that the text in the red box on each slide be added, by way of context and clarification.