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In April 2018, TSB Bank migrated its computer systems to a new platform. Following reports of consumer detriment following the migration, the Committee will consider the preparation for, implementation of and results of the system migration, and TSB's handling of the problems that ensued.
Evidence given by Andrew Bailey, Chief Executive, Financial Conduct Authority, John Sutherland, Special Adviser, Financial Conduct Authority, and Sheree Howard, Special Adviser, Financial Conduct Authority; Dr Paul Pester, Chief Executive, TSB, Richard Meddings, Chairman, TSB, and Miguel Montes, Chief Operating Officer, Sabadell Group (at 3.30pm).
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Treasury Committee Chair comments following announcement that the Chief Executive of TSB is stepping down