Treasury Committee

Service Disruption at TSB inquiry

Inquiry status: Concluded
Due to the general election on 12 December 2019 the Committee has now closed this inquiry. Following the dissolution of Parliament on 6 November, all Select Committees will cease to exist until after the general election. If an inquiry on this subject is held in the future, the Committee may refer to the evidence already gathered as part of this inquiry.

Scope of the inquiry

In April 2018, TSB Bank migrated its computer systems to a new platform. Following reports of consumer detriment following the migration, the Committee will consider the preparation for, implementation of and results of the system migration, and TSB's handling of the problems that ensued.


  • 06 Jun 2018 - Service Disruption at TSB - oral evidence | PDF version (PDF425 KB) HC 226 | Published 11 Jun 2018

    Evidence given by Andrew Bailey, Chief Executive, Financial Conduct Authority, John Sutherland, Special Adviser, Financial Conduct Authority, and Sheree Howard, Special Adviser, Financial Conduct Authority; Dr Paul Pester, Chief Executive, TSB, Richard Meddings, Chairman, TSB, and Miguel Montes, Chief Operating Officer, Sabadell Group (at 3.30pm).

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