Due to the general election on 12 December 2019 the Committee has now closed this inquiry. Following the dissolution of Parliament on 6 November, all Select Committees will cease to exist until after the general election. If an inquiry on this subject is held in the future, the Committee may refer to the evidence already gathered as part of this inquiry.
Scope of the inquiry
In March 2018, the Financial Ombudsman Service (FOS) wrote to the Committee to announce the launch of an independent review into concerns raised by the Committee and highlighted in the media.
The Committee stated that it would scrutinise the findings of the review report and would take evidence from the reviewer as well as the Ombudsman.