In the third of four scheduled evidence sessions in the Committee’s inquiry into the chaotic implementation of the 20 May national rail timetable change, the Transport Committee will hear from affected passengers; the national transport users’ watchdog, Transport Focus; and the consumer organisation, Which?.
Purpose of the session
The session will seek to understand the nature and extent of detrimental effects on passengers; assess steps taken to date to put things right, including the adequacy and fairness of compensation packages; and look to identify recommendations to ensure future timetable changes are handled much more effectively, restoring passengers’ trust in the railway.
Wednesday 5 September 2018, Committee Room 8, Palace of Westminster
- Emily Ketchin, Harpenden Thameslink Commuters
- Stephen Brookes MBE, Northern Rail user and accessibility campaigner
- Anthony Smith, Chief Executive, Transport Focus
- Alex Hayman, Director and Managing Director, Public Markets, Which?