Rail passenger compensation examined

20 March 2017

The Transport Committee looks at the issue of rail passenger compensation and progress made following the super-complaint by Which?.


Monday 20 March 2017, Wilson Room, Portcullis House

At 2.05pm

  • Pete Moorey, Head of Campaigns, Which?
  • Anthony Smith, Chief Executive, Transport Focus
  • Jacqueline Starr, Managing Director of Customer Experience, Rail Delivery Group
  • Joanna Whittington, Chief Executive, Office of Rail and Road

At 2.50pm

  • Paul Maynard MP, Parliamentary Under Secretary of State for Transport, Department for Transport
  • Simon Smith, Director of Passenger Service Design, Department for Transport

Purpose of the session

The issue of passenger compensation has been at the forefront of the rail political agenda following the super-complaint by Which? to the Office of Rail and Road (ORR) in December 2015. Subsequent developments include the extension of the Consumer Rights Act 2015 to rail on 1 October 2016 and the Delay Repay 15 announcement on 13 October 2016.

The purpose of this one-off session is to measure the progress of industry, the Department for Transport and the ORR in responding to the super-complaint. The session also aims to identify other broader issues with rail compensation.

Further information

Image: PA

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