Ross McEwan, RBS CEO, quizzed on branch closures

08 May 2018

The Scottish Affairs Committee examines the reasons behind the decision to close 62 branches of RBS in Scotland, the subsequent temporary reprieve for ten branches, and the long term future of local banking in Scotland. The Committee also hears from the Lending Standards Board, the self-regulatory body for the financial services sector.

62 planned branch closures

On 1 December last year, RBS announced the planned closure of 62 branches of RBS across Scotland, citing changes in the way customers access banking services for a drop in branch use of around 40% in the last three years. In February 2018, they announced that 10 of these branches would be kept open until the end of the year, and their closure reviewed if there was a significant increase in transactions.

The session examines the impact of the planned closures on the communities they serve, and the effectiveness of replacement services offered by RBS, such as mobile branches. It will also consider RBS's obligations to its customers given the UK Governments position as majority shareholder.


Tuesday 8 May, Committee Room 8, House of Commons

From 9:45am – Royal Bank of Scotland Executives

  • Ross McEwan, Chief Executive, RBS
  • Les Matheson, Chief Executive, Personal & Business Banking, RBS
  • Jane Howard, Managing Director, Personal Banking, RBS

From 11:15am – Lending Standards Board

  • David Pickering, Chief Executive, LSB
  • Liz Thompson, Head of Compliance, LSB

Chair's comments

Committee Chair Pete Wishart MP commented:

"RBS is a company that is still owned by the taxpayer and we still have many questions about the decision making process that will lead to so many communities in Scotland being left without vital banking services.

We also want more details on the branches that have been given a reprieve - on what basis will they be judged viable in the long term and why wasn’t this opportunity afforded to all affected branches."

Further information

Image: iStockphoto

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