Scottish Affairs Committee

Delivery charges in Scotland inquiry

Inquiry status: open

Scope of the inquiry

The Scottish Affairs Committee holds a one off session on delivery charges in Scotland.

It is estimated that at least a million people in Scotland are subject to higher fees, longer delivery times or even refusal of service. The issue is most severe in island communities and the Highlands where charges can be as high as £18.60 per delivery and delivery times 3 days later than other parts of the UK. Many online businesses use private delivery firms who are not subject to the same service obligations as Royal Mail.

This inquiry seeks to investigate:

  • The extent and level of higher delivery charges in Scotland, and which areas are most affected.
  • Whether consumers in Scotland receive clear information about delivery charges.
  • The reasons why higher delivery charges are charged in parts of Scotland.
  • Whether delivery charges reflect the real economic costs of delivering goods in more remote parts of Scotland.
  • What options exist for reducing or eliminating delivery charges in Scotland.


Tell the Scottish Affairs Committee how online charges affect you:

Latest evidence

  • 27 Feb 2018 - Delivery charges in Scotland - oral evidence | PDF version (PDF402 KB) HC 752 | Published 05 Mar 2018

    Evidence given by Nina Ballantyne, Programme and Postal Policy Team Manager, Citizens Advice Scotland, Lindsey Fussell, Consumer Group Director, Ofcom, David MacKenzie, Trading Standards Manager, Highland Council Trading StandardsLesley Smith, Director of Public Policy, UK & Ireland, Amazon, Laurence Garnett, Head of Home Delivery, Argos, Mike Pitt, Director of UK Shipping and Logistics, eBayRobert Gordon, Director, JBT, Fraser Maclean, General Manager, Menzies Distribution, Tim Jones, Director of Marketing, DPD

    Watch this evidence session

Next meeting(s)

There are currently no public meetings scheduled.


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