At this session Members will hear from the Minister for Government Policy on both PASC inquiries into complaints handling: Complaints: Do they make a difference?, which examines complaints handling in government departments; and Parliament’s Ombudsman Service, which looks at the performance and effectiveness of the Parliamentary and Health Service Ombudsman
Wednesday 16 October 2013, 9.30am
Committee Room 15
- The Rt Hon Oliver Letwin MP, Minister for Government Policy, Cabinet Office.
Particular issues to be explored may include
- The extent to which the Cabinet Office has responsibility for overseeing complaints handling across government departments;
- How government departments share and learn from good practice in complaints handling; and
- The effectiveness of the current working relationship between Parliament and the Parliamentary and Health Service Ombudsman.