- Dame Julie Mellor DBE, Parliamentary and Health Service Ombudsman
- Mick Martin, Managing Director, PHSO
At this session, the Public Administration Select Committee (PASC) will hold its annual scrutiny session with the Parliamentary and Health Service Ombudsman (PHSO), Dame Julie Mellor. The Committee will hear from Dame Julie about her work in 2013-14 and her strategy for the continuing operation of the service.
The session will also form part of the Committee’s inquiry into Parliament’s Ombudsman Service, in which Members will discuss with PHSO what is needed to deliver a modern ombudsman service for the public.
We invite those who wish to do so to submit written evidence about the quality of the work of the Ombudsman’s service, noting that the Committee is unable to take up individual cases. The deadline for written submissions is 7 November 2014.
Topics to be covered
Particular issues to be explored may include
- the challenges faced by PHSO in achieving the aims of the 2013-18 strategy;
- how investigations are undertaken by PHSO and the impact of PHSO’s strategy to investigate more complaints.