Parliament's Ombudsman Service

Report published 28 April 2014, Government response published 18 December 2013.

PASC launched two inquiries on complaints on 26 March 2013. This inquiry, entitled Parliament’s Ombudsman service, looked at the work of the Ombudsman in terms of both performance and effectiveness, and how its remit and function can best serve both the public in access to justice, and Parliament in driving improvements in complaints systems and the performance of Government and public services.


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    • Reports and associated evidence – Reports of Committee inquires. This category may also include Special Reports where they are used by a Committee to bring matters relating to conduct of its business to the notice of the House.
    • Responses to Reports - Responses may be published as a Special Report, or as a Command Paper. They may also be appended to a Report should the Committee have substantial comments on the Response, in which case they can be found listed under Reports. 
    • Other oral and written evidence - Evidence taken by the Committee that has yet to or did not result in the publication of a Report. This includes transcripts of recent meetings.
    • Estimate Memoranda - An Estimate memorandum is an explanatory note that accompanies a government department’s estimate (a means by which a department seeks authority from Parliament for its spending plans).
    • Correspondence - Correspondence sent from or received by the Committee or its Chair.