Complaints: Do they make a difference?

Report published 14 April 2014 and Government Response published 12 September 2014.

PASC launched two inquiries on complaints on 26 March 2013.This inquiry, entitled Complaints: do they make a difference?, looked at whether current complaints systems deliver fairness, redress, and justice for people who complain, and how departments and agencies use complaints as a source of information and challenge, to improve the delivery of public services. It also looked at how ministers and officials handle complaints made by MPs on behalf of their constituents.

Further information including details of evidence taken.

Further information on PASC’s other complaints inquiry, Parliaments Ombudsman Service