NAO's report on Digital Britain 2: Committee comments

28 March 2013

Rt Hon Margaret Hodge MP, Chair of the Committee of Public Accounts, comments on a report by the National Audit Office (NAO) on Digital Britain Two: the usability of government digital services

Rt Hon Margaret Hodge MP said:

"As the government strives to get everyone using online services, it must make sure it doesn’t ignore people without internet access. This group of approximately 4 million people is skewed towards those aged over 65, in lower socio-economic groups or with a disability.

"The Cabinet Office needs to make sure it understands these people’s needs better and move forward with its plans to support them. They must not be put at a disadvantage because they either can’t or don’t want to go online.

"In some cases, fewer than 50% of transactions are done online. To achieve its expectation that 82% of transactions are completed online, the Cabinet Office needs to understand better and break down the barriers that stop people with access from using online government services."

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