Lessons must be learned from NHS England contract with Capita

17 May 2018

The  Public Accounts Committee Chair Meg Hillier MP has commented on today’s National Audit Office report on NHS England’s management of the primary care support services contract with Capita

The Committee Chair, Meg Hillier MP, comments:

"Trying to slash costs by more than a third at the same time as implementing a raft of modernisation measures was over-ambitious, disruptive for thousands of doctors, dentists, opticians and pharmacists and potentially put patients at risk of serious harm.

Neither NHS England nor Capita properly understood the scale of the challenge before agreeing the contract and are still in dispute over future payments.

Yet again this is poor contracting by Government with one of its major suppliers and it must learn lessons."

Further information

Image: iStockphoto

Share this page