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Public Accounts Committee
Report published 12 January 2018. Awaiting Government response
HMRC defines its purpose as "we collect the money that pays for the UK's public services and help families and individuals with targeted financial support. We do this by being impartial and increasingly effective and efficient in our administration. We help the honest majority to get their tax right and make it hard for the dishonest minority to cheat the system."
The Public Accounts Committee will be holding an evidence session on Monday 6 November on HMRC performance in 2016–17 and HMRC Estate and will be examining how effective HMRC is at delivering its purpose. HMRC is undergoing a period of transformation—it has plans to transform the tax system by 2020, in particular by digitising the tax system—a major undertaking with the aim of creating one of the most digitally advanced tax systems in the world.
In addition to its digital plans, HMRC is also undertaking a long-term estates replacement programme, a matter regularly raised by the Committee and one which raises a number of challenges for HMRC. The Committee will examine how HMRC are progressing with the programme.
The session will also focus on the challenges facing HMRC as the UK prepares to leave the European Union. Potential issues with customs arrangements have been identified and the Committee will look to examine the topic further in the session. The migration to Universal Credit will also be considered with the Committee looking to see how HMRC is handling the arising issues presented by the move to the new system.
Read all transcripts, written evidence and other material related to the inquiry on HMRC performance in 2016–17 and HMRC Estate.
Public Accounts Committee report highlights concerns for customer service from growing challenges facing HMRC