What is the impact of the 2014 enforcement agent reforms?

26 February 2019

The Justice Committee holds its second evidence session on Bailiffs: enforcement of debt.

Purpose of the session

This second oral evidence session has been designed to enable the Committee to understand more about how the enforcement agency industry currently works on the ground.

This provides the opportunity to probe further:

  • how complaints are currently considered
  • how debtor vulnerability is assessed and dealt with
  • what impact local authorities have on the enforcement process
  • views on the fee regime, regulation and a new complaints system.


Tuesday 26 February, Grimond Room, Portcullis House.

Panel 1 (from 10.00 am):

  • Carole Kenney, Customer Service and Performance Delivery Director, Phoenix
  • Tracey Stone, Director, JTR Collections Ltd
  • Andrew Wilson, Chair, High Court Enforcement Officers Association

Panel 2 (from 10.45 am):

  • Dr Andrew Hobley, Assistant Ombudsman, Local Government and Social Care Ombudsman
  • John Kruse, Freelance Consultant and founder of The Campaign for Enforcement Reform
  • Barrie Minney, Chair, Local Authority Civil Enforcement Forum
  • David Platts, Head of ICT and Revenues, Stratford Upon Avon District Council

Further information

Image: PC

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