MPs ask searching questions about NHS complaints and litigation

15 February 2011

How is the NHS and social care complaints system functioning at the initial level of 'local resolution'? How effective is the Health Ombudsman once complaints reach this final stage of referral? What are the likely consequence of the reforms set out in the Health and Social Care Bill for the NHS complaints system?  

These and other questions feature today when the Health Committee continues its inquiry into NHS Complaints and Litigation with oral evidence from two key organisations.  


Location:  Committee Room 8, Palace of Westminster

At 10.30 am

  • Ann Abraham, Health Service Ombudsman, Parliamentary and Health Service Ombudsman
  • James Johnstone, Director of Customer Service and Assessment, Parliamentary and Health Service Ombudsman 
  • Paul Streets, National Director of Patient and Public Experience, Department of Health
  • Chris Bostock, Head of User Experience, Department of Health

At 11.45 am

  • David Flory CBE, Director General, Finance, Performance and Operations, Department of Health
  • Stephen Walker CBE, Chief Executive, NHS Litigation Authority
  • Sarah Albon, Director for Civil, Family and Legal Aid Policy, Ministry of Justice

Further information

Image: iStockphoto

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