The forum is now closed. Thank you to all those who have posted comments and contributed to the Committee’s inquiry into FCO consular services. The Committee will draw upon the information submitted via the web forum as it continues its work. Over the next few months, the Committee will hold further evidence sessions and will conclude by producing a report with conclusions and recommendations for the FCO. Information about the inquiry will be posted regularly on the Committee’s inquiry page.
The Committee would like to hear about the FCO’s consular support for UK nationals and their families who have found themselves in situations of particular difficulty or distress abroad.
This could include people who have become ill or involved in an accident abroad, people whose belongings and travel documents have been lost or stolen, families of UK nationals who die abroad, UK nationals in foreign criminal systems (as victims, suspects, or prisoners) and their families, and UK nationals involved in international hostage taking and child abduction.
- Based on your experience, how easy was it to get in touch with UK consular services when you encountered a problem?
- Did you make contact via a call centre, online, or at an Embassy or consulate?
- Did FCO staff provide accurate advice and guidance?
- If required, did the FCO provide a consular officer to visit you?
- Do you feel that the FCO handled your case quickly and sensitively?
- Were you satisfied with the consular service that was provided?
- Do you have any suggestions to improve the service or examples of good practice from elsewhere?