Private rented sector web forum

The Communities and Local Government (CLG) Committee is holding an inquiry into the Private Rented Sector, focusing on the powers local authorities have to deal with 'rogue' landlords.

Your experience of 'rogue landlords'

The Committee set up this web forum to hear directly from people who have been affected by such landlords in the private rented sector and would like to share their stories. This will give us a good understanding of the challenges people face in the private rented sector and help us to focus our recommendations on the key issues.

If you have recently been affected by a 'rogue' landlord in the private rented sector and sought support from your local authority, we want to hear from you.

Send us your views

Specifically, we were interested in your answers to any of the following questions that apply to you:

  • Have you been affected by a 'rogue’ landlord? If so, what happened?
  • Did your letting agent deal with your complaint effectively?
  • Did your local authority support you effectively?
  • How could your local authority have supported you better?
  • If you could make one change to provide better protection for tenants in the private rented sector, what would it be?

For your information  

Please note that the CLG Committee is unable to provide direct support to individuals facing ongoing problems with their landlord and this forum should not be used to report urgent defects in your home.

If you require assistance in dealing with your landlord or in raising any issues that of are concern to you regarding your home, please contact your letting agent, local authority, or the Citizens Advice Bureau.

Your local MP may also be able to assist you or make representations on your behalf in some cases. You can find your local MP on our website.

How we use and publish this information

Your personal data will be processed in accordance with the provisions of the Data Protection Act 1998 and the Clerk of the House of Commons is the data controller for the purposes of the Act. The data you supply in this forum will be processed for the purpose of informing the committee's inquiry and contributing to a report.

The information will be archived as part of official record. If you have any questions or concerns about the collection and use of your information please contact the Committee Clerk at

If you would like more information about your Data Protection rights, please contact the House of Commons Information Rights and Information Security (IRIS) Service on 020 7219 2559 or the Information Commissioner's Office at, tel. 0303 123 1113.

Comment moderation

This forum is pre-moderated and comments that breach the online discussion rules will not be posted. Any allegations made against specific individuals or companies may be edited to remove identifying information before being posted.

117 Responses to Private rented sector

Shiona says:
January 28, 2018 at 12:04 AM
We rented from [company name redacted] in nottingham for nearly 2 years. I needed to claim housing benefit because I was too ill to work and asked the lettings agent to help with the application. He told my housemates to tell me I couldn't claim housing benefit. We later found out this was because the landlord was letting to us without a hmo licence and had asked me not to claim houseing benefit otherwise as it would put the unlicensed property into the spotlight.
He asked us to sign new contracts but wary, I wanted to talk to citizens advice first.
Upon hearng this the letting agent sent us a notice of eviction. As I was currently jobless, this left me homeless and needing emergency accommodation from the council.
I would have liked to have known what support was available to me.
I visited both citizens advice and the job centre and both told me to try and get free legal advice but I still dont know what support I could have recieved from the council if there was any?
Carla Barratt says:
January 27, 2018 at 10:45 PM
We currently live in a house full of mould and damp with 4 young children even though we both work full time we can just not afford agents fees to move out. We have damp and mould in 4 rooms, faulty electrics and water comes through the living room window when it rains. We have had the council involved for 12 months and they have been a waste of time none of the issues are fixed we were told out landlord would have 3 months to sort it 12 months later we are no better off they have inspected the house twice and sent the landlord 6 notices of improvement but still nothing has been done we have tried to ring the local council many times and a message is put through as urgent but we never get rang back seems like they just aren't bothered. The damp in 1 bedroom is covering 1 wall and spreading and the whole family keeps getting ill from it. We are private rented so can't tell an agent. I feel that as a tenant the environmental health should back us up more and actually be able to get hold of them not ignored and actually follow through with what they say instead of just letting things get worse and doing nothing.
Stokebroke says:
January 27, 2018 at 10:44 PM
The last house I lived in was chronically damp. The interior walls grew mould that no amount of mould spray and cleaning would remove. It got so bad that I could only use half of my room, as if I put any furniture or belongings in the half near the outer wall, they'd be destroyed by the damp. After a while, I noticed a patch of mould directly above the spot where I slept in my bed- the moisture from my breath was literally enough to encourage mould in that house.
I told the letting agency numerous times and was repeatedly told that the house had "already been treated for damp", as if that excused them from paying for it more than once.
I also had serious problems with a subtenant, who after stealing from me, tried to get me kicked out of the property by reporting me to the letting agency for a number of falsehoods. I discovered this when I found a letting agent in my house one morning. I was informed that despite being the named tenant, they didn't have to tell me they were entering my house. I was also informed that I had no rights to remove her from the property after this was resolved, despite being the named tenant.
I essentially felt trapped in my home, every surface covered in mould and padlocks on my bedroom door, and ended up spending over a thousand pounds to move out of my own house.
This is pretty commonplace in rented property; your life is in the hands of your landlord. You'll have to move every couple of years and there is no security. It makes life stressful and expensive.
Anwar says:
January 27, 2018 at 09:08 PM
Dear Sir,madam,

I have vacated the property I rented on the 1st of January and I am still waiting for my deposit
Every time I call the letting I am being told that they are waiting for the landlords to authorise for my deposit.according to the law I was suppose to receive the deposit on within 10 days after vacating the property.
Anon says:
January 27, 2018 at 08:58 PM
Just over 10 years ago, I lived In a multiple occupancy house. I believe it was meant to be for 3 tenants, with a kitchen and living room on the ground floor and one bathroom. I was one of 10 people living at the address. The attic had been done up to be 2 additional bedrooms and the living area was also a bedroom. There were no fire doors in the property. Constant problems with mice and cockroaches due to there being a take away attached to the property. One of the people I lived with was electrocuted in the shower as there were open wires hanging from the electric shower unit. The foundations in the kitchen were so bad that items would slide across the kitchen counter. Water would run through the kitchen light fitting if anyone used the bathroom for anything - meaning toilet water was dripping into our kitchen. The landlord used to just enter the property as and when he wanted, and banned us putting locks on the internal doors. He always banned copying of keys to the front door, which meant there were only 3 between 10 of us. I was constantly ill when living there, as were others. We decided to confront him, and he swiftly told us he was selling and we had 30 days to leave.
Kylie says:
January 27, 2018 at 08:22 PM
I've had landlords not give the deposit back twice now over very small wear and tear issues (such as a small scuff mark on a wall) and items that were already damaged when I moved in, both times they took the full deposit of £1600, which is no small amount.
This left me in debt as I had to get a bank loan to pay for another deposit.
Ive had a landlord fuse together the electrical connections in a boiler with a paper clip, but I needed a lawer to get out of the lease again costing me a large amount of money.I also had no heating or hot water for 3 months while we battled it out.
A landlord who had a massive mould issue and blamed it on me even though I vented the flat daily.
A landlord left a massive hole in the wall leading to the outside world when he removed the extraction system midwinter and left the 12 inch hole completely open to the elements in winter.
I've had a landlord do random unnotified property inspections to my flat, letting himself in with a key, leaving me alone female feeling violated. Again we had a contract so I had to stay.
Emma O'Neill says:
January 27, 2018 at 07:46 PM
It's about time private landlords were banned, many tenants are told they cannot afford a mortgage yet are forced to pay out double on rent what a mortgage would cost! There are no regulations to ensure landlords fullfill their reponsibilitirs regarding repairs and rents are extortionate.
Kerry says:
January 27, 2018 at 05:28 PM
I have a rough landlord and in a huge mess because of this I will be homeless soon the socialwroker homeless case team in Glasgow North West have been no help they do not care they have had me on there books for a year and a half and done nothing they have told me they can put me anywhere in the city and up flats my daughter is disabled and has a genetic syndrome she uses a wheelchair my mother who lives with me has lung damage and will be wheelchair bound soon but homeless case team said that don't matter I am a single parent aswell with a two kids, I am sitting in this house waiting on the bank chapping my door my rent was stopped due to my landlord not paying his council registration fee for two years so am responsible for all repairs and no rent to pay them but homeless case work team don't care they now say they will look into emergency accommodation because my electrics are faulty and I can't pay to get them fixed but they said that months ago and guess what haven't heard a word from them, I am on bidding group 5 with Gha but its general bidding and am Bottom of the list and there are never any 3 bedrooms group 5 to bid on in the full of Glasgow, the social case work team have said they accept me as homeless and Glasgow city Council but Gha won't accept me as homeless? Also there are more houses to bid on if I had the group 2 for homeless but they won't give me that because my daughter is disabled and they said that the house needs to be pre adapted so am stuck in a bidding group with no houses to bid on, they also want me to change my area to the other side of the city this means I have to change schools doctors medical team the lots I told them I have a huge amount of social connections in this area and they told me nothing they can do they will put me where they want, its shocking and am drowning and scared what will happen to us but no one cares the social workers at homeless office even lie in paperwork all the time and have messed up alot of my application but they don't seem to care or even bother getting in touch with me
Zoe says:
January 27, 2018 at 02:46 PM
Our previous flat was infested with black mould throughout . The only heating was from storage heaters - they’re expensive to run and did little to warm the freezing flat. My partner suffered from recurrent bronchitis throughout the tenancy which eventually developed into double pneumonia. He has been permanently disabled with severe COPD - I attribute this to the fact that the flat was not fit for habitation. We were unable to move due to the high cost of removal, deposit and agent fees so stayed for 11 years. We only got out by our going into debt to enable me to study and obtain a higher than average salary. We now live in a flat with far fewer problems, but we pay more than 50% of my monthly wage in rent (my partner can only work part time because of his disability) - no chance of saving to buy a home in the inflated London market. We’ll be trapped as tenants for the rest of our lives. We also have to commute for almost three hours each day because we cannot afford to live reasonably close to our workplaces. The knock on effect of so many people having to travel so far for work is an overburdened public transport system.
Katie says:
January 27, 2018 at 02:29 PM
Moved into a house with my partner, two young children and his grandmother as she was ill and she didn’t want to be in a care home.
The landlord was a millionaire but everything in the house was done cheaply.
She refused to do anything about any problems even though we reported them to the agency.
Many people were sent out to check the property who told her the faults, such as unsealed counters, windows in the loft conversion could be pulled out from the outside. Wiring was faulty and not earthed in te conversion, the security gate wasn’t wired correctly, the heating system downstairs was 50 years old and not working properly. There was massive sections of damp in room and on the stairs that she refused to have treated. There were also many minor issues too. This was a property costing £1500 in rent each month. When it reached a point of the agency insisting the issues were addressed she evicted us claiming she wished to move back in. The house was up for rent again with another agency a month later.
Thankfully all the evidence proved we were in the right with dps so our deposit was returned, yet she still bullied grandma into paying her a large sum of money, without our knowledge, by threatening her with court.
The laws do not benefit tenants at all. Corrupt landlords on the other hand can extort sick old ladies and force children to sleep in damp.