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Independent Complaints and Grievances Scheme proactively published statistics

The Independent Complaints and Grievance Scheme was established in July 2018. The scheme is made up of:

  • a Behaviour Code for everybody working or visiting the parliamentary estate
  • a policy for dealing with allegations of bullying and harassment
  • a separate policy for dealing with allegations of sexual misconduct.

The two policies are underpinned by an independent helpline, an independent investigation process and culture change work. The aim of the culture change work is to create a Parliament that leads the world as an example of a safe and respectful place to work and visit.

The House of Commons, the House of Lords and the Parliamentary Digital Service are committed to publishing anonymised data on the services brought in under the Independent Complaints and Grievance Scheme.

Figures are published quarterly. We only publish exact numbers where they exceed 10 or more. This is to protect the confidentiality of those reporting and using the scheme.

The following statistics relate to the two independent helplines which operated until 2 July 2020. A new, single independent helpline has operated since 3 July 2020.

The helpline is open to all members of the Parliamentary community.

1. Calls and emails to the helplines

Date range Call and emails
1 January - 31 March 2022 143
   
1 October - 31 December 2021 182
1 July - 30 September 2021 205
1 April - 30 June - 2021 169
1 January - 31 March 2021 184
   
1 October - 31 December 2020 202
1 July - 30 September 2020 205
1 April - 30 June 2020 238**
1 January - 31 March 2020 201
   
1 October - 31 December 2019 172
1 July - 30 September 2019 103
1 April - 30 June 2019 238
1 January - 31 March 2019 293
   
1 October - 31 December 2018 201
19 July - 30 September 2018 51

 

2. Number of unique callers to the helpline

Date range Unique callers Unique callers for non-recent cases*
1 January - 31 March 2022 69  
     
1 October - 31 December 2021 93  
1 July – 30 September 2021 73  
1 April – 30 June 2021 82  
1 January – 31 March 2021 105  
     
1 October – 31 December 2020 118  
1 July – 30 September 2020 83  
1 April - 30 June 2020 131** 3
1 January - 31 March 2020 87 13
     
1 October - 31 December 2019 94 23
1 July - 30 September 2019 74  
1 April - 30 June 2019 91  
1 January - 31 March 2019   82  
     
1 October - 31 December 2018 86  
19 July - 30 September 2018   26  

3. Number of investigations started in each quarter

Date Range No. of investigations commenced in the quarter
1 January - 31 March 2022 13
   
1 October - 31 December 2021 13
1 July – 30 September 2021 11
1 April – 30 June 2021 Fewer than 10
1 January – 31 March 2021 11
   
1 October – 31 December 2020 Fewer than 10
1 July – 30 September 2020 12
1 April - 30 June 2020 Fewer than 10
1 January - 31 March 2020 26
   
1 October - 31 December 2019 22
1 July - 30 September 2019 16
1 April - 30 June 2019 Fewer than 10
1 January - 31 March 2019 10
   
1 October - 31 December 2018 14
19 July - 30 September 2018   Fewer than 10

Information about these statistics

*Non-recent cases

The ICGS was made available from 21 October 2019 to any member of the parliamentary community, present or former, who wished to raise concerns, seek advice or make a complaint about bullying, harassment or sexual misconduct by MPs, MPs' staff or House of Commons staff, that occurred at any point.

Figures marked ** 

These figures include 93 contacts by 93 separate individuals following a single incident on social media.

Figures from 1 April 2019

Figures from this date include investigations started by the Independent Investigations Service or by the independent House of Lords Commissioner for Standards.

The investigations concerned complaints against members of the House of Lords or their staff, following changes to the Lords Codes of Conduct agreed on 30 April.

Figures for previous quarters

These figures only include investigations started by the Independent Investigation Service.