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The Independent Complaints and Grievance Scheme (ICGS)

If you feel you have experienced bullying, harassment and/or sexual misconduct and want to make a complaint or you want advice and support, the ICGS is here to help.

The ICGS is also here to help if you have witnessed or are aware of bullying, harassment and sexual misconduct and want guidance and advice.

Making a Complaint - A guide for Complainants (pdf, 427KB)

A Complaint has been made about me - A guide for Respondents (pdf, 402KB)

ICGS - A guide for witnesses (pdf, 116KB)

 

The Independent Complaints and Grievance Scheme is for all current and former members of the parliamentary community. It’s the first of its kind in any Parliament in the world and is an important step forward in tackling inappropriate behaviour in our workplace. Please use these pages to find out more about the ICGS and to access support and guidance.

The ICGS is there for all of us. Please use it.

Policies & Procedures
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The Independent Complaints and Grievance Scheme consists of:

These all work together to provide a framework to create a respectful working environment and to respond to any complaints of unacceptable behaviour promptly, fairly and effectively.

ICGS Annual Reports
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ICGS annual reports show key development for the scheme, data on use of the helplines, complaint investigations and Valuing Everyone training. 

ICGS User statistics

The House of Commons, the House of Lords and the Parliamentary Digital Service are committed to publishing anonymised data on the services brought in under the ICGS. Figures are published quarterly.

ICGS Annual Report published

The ICGS has now published its 5th Annual Report, covering July 2022-June 2023.

The report outlines the operation of the ICGS and highlights some of the key developments in the scheme this year such as:

  • The average time taken to conclude cases reduced by 26 working days.
  • 27 new investigators recruited from a variety of sectors.
  • The implementation of 32 out of 33 recommendations made in Alison Stanley’s 18 month Review.
  • 5 new guides created to help clarify structures and practices.
  • 42 outreach events undertaken, reaching over 4,500 people within the parliamentary community.
ICGS 5th Annual report - 2022-23

The ICGS Helpline

Telephone: 0808 168 9281 (freephone)

Text relay: 18001 0808 168 9281

Email: Support@ICGShelpline.org.uk

Opening Hours 9am–6pm Monday to Friday

All advice will be independent and politically impartial.

Contact us

We welcome input from all users of the scheme to help us make improvements to the services we provide. If you wish to get in touch please do so directly through: 

icgsdirectorfeedback@parliament.uk

Questions about investigations conducted by the Lords Commissioner for Standards may be addressed to lordsstandards@parliament.uk

ICGS Media inquiries

House of Commons:

HOCMediaCorporate@parliament.uk

020 7219 0969

 

House of Lords:

lordspressoffice@parliament.uk

020 7219 8550