Disabled access

Disabled access

We welcome all visitors to Parliament and continue to work to improve accessibility.

Planning Your Visit

To help plan your visit we have produced a video ‘How to access the Houses of Parliament’ which includes a welcome from Tanni, Baroness Grey-Thompson and five other chapters. The video can be viewed all the way through (15 minutes) or by individual chapter, and with the option of subtitles or signed in British Sign Language.

Watch the video in full

• How to access the Houses of Parliament (with optional subtitles)
• How to access the Houses of Parliament (signed version)

 

Visitor Assistants are on hand both outside and within the Parliamentary Estate to help answer any questions you might have about access. Whether you are visiting for a tour, to watch debates, for an event or for other business reasons, they will be happy to advise and assist you to your destination upon request.

Getting Here

There are a wide variety of public transport options for getting to Parliament including bus, underground, train, taxi, car and river boat.

Alternatively, please visit the Transport for London website.

We have no public parking on site so if you choose to drive you can reserve a parking space in nearby Abingdon Car Park off Great College Street. Reservations can be made in advance using the Q-Park online pre-booking facility. Alternatively, for blue badge holders, there are limited blue badge parking bays situated slightly further away.

To find out more about travelling to the Houses of Parliament, please watch Chapter 2 of the access film Getting Here

Getting In

On arrival at the Houses of Parliament you will be directed to pass through airport style security searches. Please note that all our staff have undertaken disability awareness training.

For any concerns you may have about security issues when visiting Parliament, please contact the Serjeant-at-Arms office via the main switchboard: 020 7219 3000. For Text phone: dial 18001 followed by 020 7219 3003.

For more information about entering Parliament please watch Chapter 3 of the access film Getting In.

Getting Around

The public galleries of both Houses and committee rooms have step free access and space set aside for wheelchair users and assistance dogs. However, there is only space for two dogs at any one time within the galleries. If there is no space, visitors may leave their dog with the police.

The public galleries and committee rooms are fitted with infra-red induction loop systems. When visiting the public galleries and committee rooms, visitors with hearing impairments must arrange their own interpreters, if required. 

Whatever your reason for visiting Parliament, wheelchairs may be borrowed on arrival but you will need to bring a companion since we cannot provide a member of staff to accompany you throughout your visit. If you are attending a meeting or function by invitation then it is recommended that you contact your host ahead of your visit to discuss access requirements.

For more information about getting around Parliament please see Chapter 4 of the access film Getting Around.

Taking a Tour

All tours are accessible for wheelchair users. Alternative routes and viewing points exist for visitors with large motorised wheelchairs. One stop (of 17) on the tour requires a slight detour before rejoining the main group.

Need a wheelchair?

There is limited seating available on a tour of the Houses of Parliament. If required, you can book a wheelchair in advance but please also arrange to bring a companion to escort you.

A limited number of wheelchairs are available. To book a wheelchair call 020 7219 3003, for Text phone dial 18001 followed by 020 7219 3003 or email Visitor Services.

For visitors with hearing impairments there are a range of options. Induction loops and a screen based version of the audio tour are available at the Visitor desk in Westminster Hall. A British Sign Language interpreter may accompany you on a tour and for those attending a tour arranged through their MP, every effort will be made to arrange this through Action on Hearing Loss. As signers are in heavy demand, we would appreciate as much notice as possible to enable the arrangements to be made. Assistance dogs can accompany their owners on tours.

For UK residents who are blind or partially sighted there is an opportunity to attend one of our Tactile Tours but you will need to book in advance.

For more information about taking a tour please watch Chapter 5 of the access film Taking a Tour.

Refreshments and Toilet Facilities

The Jubilee Shop and Cafe are located just off Westminster Hall and have step free access via a small self-operated lift. Within this area are the public toilet facilities which can be reached by the same lift if required. An accessible public toilet, including a changing bench and a hoist, can also be found in Lower Waiting Hall just off Central Lobby. A member of staff can direct you.  For more information, please visit the Changing Places website (external website).

If visiting Portcullis House, two accessible toilets can be found on the first floor with the dimensions 214cm (deep) x 150cm (wide).

For more information about refreshments and toilet facilities please watch Chapter 6 of the access film Refreshments and Toilet Facilities

Houses of Parliament Shop

Child in shop

The Houses of Parliament Shop has a wide selection of beautiful and exclusive products inspired by different aspects of Parliament.

Security information

Big Ben

To ensure that Parliament remains a safe and accessible place for those who work within and visit Parliament, we have implemented a number of security measures. Please take note of them before and during your visit.

Related information

Need a wheelchair?

A limited number of wheelchairs are available if requested in advance. Call 0207 219 3003.

Related internet links

Parliament is not responsible for the content of external websites.