FCO Services:Written statement - HCWS120

WS
Foreign and Commonwealth Office
Made on: 07 September 2017
Made by: Mark Field (The Minister of State for Foreign and Commonwealth Affairs)
Commons

FCO Services

FCO Services operates as a trading fund of the FCO. I have set it the following performance targets for 2017-2018:

  1. A return on capital employed of at least 3.5% (statutory commitment);
  2. An in-year surplus before financing and dividend costs;
  3. A Productivity ratio of at least 80%, measuring actual billable hours vs. available billable hours;
  4. A customer satisfaction result of at least 80%;
  5. An overall improvement on the average 2016 index Your Say score for “Employee Engagement” measuring above 58%; and
  6. An overall improvement on the average 2016 index Your Say score for “My Manager”, measuring above 62%.

FCO Services will report to Parliament on its success against these targets through its Annual Report for 2017-2018.

Share this page