Personal Independence Payment: Complaints:Written question - 107035

Q
(Aberavon)
Asked on: 10 October 2017
Department for Work and Pensions
Personal Independence Payment: Complaints
Commons
To ask the Secretary of State for Work and Pensions, how many complaints were received in relation to the personal independence payment assessment process in (a) the UK, (b) Wales and (c) Aberavon in each of the last two years.
A
Answered by: Penny Mordaunt
Answered on: 18 October 2017

The total number of complaints received in relation to the PIP assessment process in each of the last two operational years is as follows:

Operational Year 15/16 (April 15 to March 2016)

a) In the UK a total of 142 complaints were logged against the PIP assessment process

b) In Wales a total of 4 complaints were logged against PIP assessment process

c) The DWP complaints system does not collect information at this level of detail.

Operational Year 16/17 (April 2016 to March 2017)

a) In the UK a total of 1391 complaints were logged against the PIP assessment process

b) In Wales a total of 519 complaints were logged against the PIP assessment process

c) The DWP complaints system does not collect information at this level of detail.

Data provided for complaints received within the 2015/216 and 2016/2017 operational years.

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