Complaints: do they make a difference? - uncorrected evidence - 11 June 2013

  • Complaints: do they make a difference? - uncorrected evidence - 11 June 2013 | PDF version Complaints: do they make a difference? - uncorrected evidence - 11 June 2013 (PDF PDF )HC 229-ii

    Evidence given by Dame Julie Mellor, Robert Devereux, Mark Grimshaw and Sarah Rapson