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Report and Government Response published.
Lessons must be learned from the woeful experience of passengers on Southern Railway, say MPs on the Transport Select Committee.
Rail passengers have been badly let down by Government failure to structure, monitor and enforce franchise agreements and the planning and management of major rail infrastructure projects.
The call comes as MPs publish a report, 'Improving the rail passenger experience', in which the Committee examines the railway from the passengers' experience.
Read all transcripts, written evidence and other material related to the inquiry on improving the rail passenger experience.
Transport Committee publishes report on improving the rail passenger experience