PASC launched two inquiries on complaints on 26 March 2013.
The first inquiry, entitled Complaints: do they make a difference?, will look at whether the current complaints system delivers fairness, redress, and justice for people who complain, and to examine how departments and agencies use complaints as a source of information and challenge, to improve the delivery of public services. It will also look at how ministers and officials handle complaints made by MPs on behalf of their constituents.
Inquiry: Complaints: Do they make a difference?
Further information on the Complaints inquiry
The second inquiry, entitled, Parliament’s Ombudsman service, will look at the work of the Ombudsman in terms of both performance and effectiveness, and try to establish how its remit and function can best serve both the public in access to justice, and Parliament in driving improvements in complaints systems and the performance of Government and public services.
Inquiry: Parliamentary Ombudsman service
Further information on the second inquiry looking at the Ombudsman service