The service provided to students applying for finance in 2009 did not achieve value for money, according to a report (19 March 2010) by the National Audit Office. There were major problems in the processing of applications - with fewer than half new applications being fully processed by the start of term - and in communications with applicants.
In 2009 the Student Loans Company took over the processing of loan and grant applications for new students from England which had previously been carried out by local authorities.
Tuesday 27 July 2010 at 9.30 am
The Public Accounts Committee calls the following witnesses:
Department for Business, Innovation and Skills:
- Simon Fraser, Permanent Secretary
- Michael Hipkins, Director, Financial Support for Learners
Student Loans Company
- Ed Lester, Interim Chief Executive
Read the National Audit Office Report: