COMMONS

Complaints and raising concerns

Inquiry status: Concluded

In this inquiry the Health Committee reviews progress in improving the handling of complaints from patients and the public, and concerns raised by staff.

Among other things, the inquiry considers: handling of complaints made by patients and families, as well as staff; support for patients, the public and staff who wish to make complaints or raise concerns; the consequences of complaints for care providers and of raising concerns for the employment prospects of staff; and future plans for improvements in this area. 

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    Glossary

    • Reports and associated evidence – Reports of Committee inquires. This category may also include Special Reports where they are used by a Committee to bring matters relating to conduct of its business to the notice of the House.
    • Responses to Reports - Responses may be published as a Special Report, or as a Command Paper. They may also be appended to a Report should the Committee have substantial comments on the Response, in which case they can be found listed under Reports. 
    • Other oral and written evidence - Evidence taken by the Committee that has yet to or did not result in the publication of a Report. This includes transcripts of recent meetings.
    • Estimate Memoranda - An Estimate memorandum is an explanatory note that accompanies a government department’s estimate (a means by which a department seeks authority from Parliament for its spending plans).
    • Correspondence - Correspondence sent from or received by the Committee or its Chair.

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