COMMONS

Nuisance Calls

Inquiry status: The Culture, Media and Sport Committee has concluded its inquiry into nuisance calls. The Committee's Report has been published and the Government Response has been received.

Report: Nuisance calls

Further Information

Unwanted marketing messages can be received by telephone or text message. Together with abandoned, including silent, telephone calls, these have led to many complaints by constituents to their Members of Parliament.
 
Ofcom and the Information Commissioner's Office both have regulatory and enforcement responsibilities. The Telephone Preference Service allows individuals to have their telephone number removed from relevant marketing lists.
 
The Culture, Media and Sport Committee has decided to hold an inquiry into nuisance telephone calls and text messages, focusing on the current regulatory system and its enforcement, the effectiveness of the Telephone Preference Service and practical measures by communications service providers to curtail such communications.

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    • Reports and associated evidence – Reports of Committee inquires. This category may also include Special Reports where they are used by a Committee to bring matters relating to conduct of its business to the notice of the House.
    • Responses to Reports - Responses may be published as a Special Report, or as a Command Paper. They may also be appended to a Report should the Committee have substantial comments on the Response, in which case they can be found listed under Reports. 
    • Other oral and written evidence - Evidence taken by the Committee that has yet to or did not result in the publication of a Report. This includes transcripts of recent meetings.
    • Estimate Memoranda - An Estimate memorandum is an explanatory note that accompanies a government department’s estimate (a means by which a department seeks authority from Parliament for its spending plans).
    • Correspondence - Correspondence sent from or received by the Committee or its Chair.