Private rented sector web forum

The Communities and Local Government (CLG) Committee is holding an inquiry into the Private Rented Sector, focusing on the powers local authorities have to deal with 'rogue' landlords.

Your experience of 'rogue landlords'

The Committee set up this web forum to hear directly from people who have been affected by such landlords in the private rented sector and would like to share their stories. This will give us a good understanding of the challenges people face in the private rented sector and help us to focus our recommendations on the key issues.

If you have recently been affected by a 'rogue' landlord in the private rented sector and sought support from your local authority, we want to hear from you.

Send us your views

Specifically, we were interested in your answers to any of the following questions that apply to you:

  • Have you been affected by a 'rogue’ landlord? If so, what happened?
  • Did your letting agent deal with your complaint effectively?
  • Did your local authority support you effectively?
  • How could your local authority have supported you better?
  • If you could make one change to provide better protection for tenants in the private rented sector, what would it be?

For your information  

Please note that the CLG Committee is unable to provide direct support to individuals facing ongoing problems with their landlord and this forum should not be used to report urgent defects in your home.

If you require assistance in dealing with your landlord or in raising any issues that of are concern to you regarding your home, please contact your letting agent, local authority, or the Citizens Advice Bureau.

Your local MP may also be able to assist you or make representations on your behalf in some cases. You can find your local MP on our website.

How we use and publish this information

Your personal data will be processed in accordance with the provisions of the Data Protection Act 1998 and the Clerk of the House of Commons is the data controller for the purposes of the Act. The data you supply in this forum will be processed for the purpose of informing the committee's inquiry and contributing to a report.

The information will be archived as part of official record. If you have any questions or concerns about the collection and use of your information please contact the Committee Clerk at [email protected].

If you would like more information about your Data Protection rights, please contact the House of Commons Information Rights and Information Security (IRIS) Service on 020 7219 2559 or the Information Commissioner's Office at, tel. 0303 123 1113.

Comment moderation

This forum is pre-moderated and comments that breach the online discussion rules will not be posted. Any allegations made against specific individuals or companies may be edited to remove identifying information before being posted.

Private rented sector


3 Responses to Private rented sector

Paul casebourne says:
January 13, 2018 at 09:04 AM
Our landlord has over 60 Police logs against him. We are a protected tenancy. He has started a 60,000 law suit with no evidence stating we are a business tenancy under the 1954 act we are not. Our case comes up in March. There is no help for us and the awards are derisory. So far we have committed to nearly 12,000. Defending ourselves. This is the conclusion of over 10 years of chronic abuse and harassment. Which includes assault, violent behaviour and interference with our services and now he is using the law to harass and frighten us.
Jane moxon says:
January 12, 2018 at 11:18 PM
What about the tenants who exploit their landlord? We lost £3000 plus from a tenant who stopped paying rent and it took months to get them out. Lied, kept cats, ruined the floors and carpets and stole curtains was a lovely home. The stress was terrible. Never will we rent out again like that. No wonder there is a shortage of properties. The law is totally on the side of tenants and the Councils help the tenants to try every delaying trick so they don’t have to house them. There are good and bad on both sides. The law has no common sense in dealing with problems and takes far too long dealing with them. How about DSS payments going direct to Landlords then at least they get their rent? Might make more properties available as a start.
Holly Broomfield says:
January 12, 2018 at 09:57 PM
1x private rented landlord (no agency). Rented a 1 bedroom flat with a flat roof. The roof was covered in a large tarpaulin when we moved in and we were told it was being fixed that week. It wasn't fixed four months later when we moved out. At one stage water was pouring through the ceiling like a hose pipe. We had a dustbin underneath it due to the flow. The landlord visited and tried to say it was condensation! We moved out that week and withheld the last month's rent (same amount as the deposit paid) as we knew we'd have to take the landlord to court to get it back otherwise. 1x 2 bedroom flat (rented through an agent). Ok flat but the drains kept blocking up for the whole block. As we were ground floor, it backed up our sinks on more than one occasion. The electricity box did not have a cover, revealing live wires that my dad (an electrician) stated were coming in from the mains and would have killed anyone instantly who touched them. The back door had a 1inch gap around it due to movement, which when the estate agent on a vist requested the landlord fix (as it was not at all secure and freezing cold with a huge draft which we gaffataped) the landlord gave us a section 21 notice (we kept the property immaculate and always paid rent on time). This was obviously illegal but the letting agent made clear the landlord did this to every tenant that complained. Presumably the estate agent didn't care as with each new tenant they could charge admin fees. I have however rented off two landlords (1x private and 1x through an estate agent) who were wonderful. Estate agents do not care at all (it's all dependant on the landlord). I'm very pleased to have now bought a home and am so grateful not to have to deal with landlords anymore!